• by Ray Schultz , November 4, 2022

Twilio has enhanced its customer engagement platform with new features. These were announced this week at Twilio’s Signal event. 

One provides a password-less approach to customer onboarding. 

That tool, Verify Silent Network Authentication (SNA), offers a possession authentication method and the ability to quickly move an end user through the new user registration without interrupting the sign-up flow, thanks to deterministic mobile carrier signals. 

Twilio is partnering with more than 56 mobile operators across 30+ countries to verify the device and phone number with an operator without the need for additional pin codes or visual tests from users.

The company also announced the general availability of Twilio Engage, a solution that combines a native CDP and native omnichannel communications in one platform. 

"Twilio Engage is built 'data up' on a native CDP with native channels, so personalized experiences can be informed by consented, first-party data and powered by one platform," says Kathryn Murphy, vice president of product at Twilio.

One early user is Discovery Education. 

“Twilio Engage helps us keep the 4.5 million educators and 45 million K-12 students we serve tuned into our platform,” says Jenny Lee, senior director of product marketing at discovery education. “With precise real-time data, personalized journeys, and access to digital channels, we’re able to get educators quickly started on our platform and keep them engaged.” 

Twilio has also announced a new integration between Google Dialogflow CX and Twilio Voice that it says gives customer service reps the tools and data they need to provide effective experiences.