CallTrackingMetrics is applying Open AI’s ChatGPT to customer conversations to identify pain points and qualify leads.
The new tool, AskAI, allows users to listen to customers at scale, ask a natural-language question and use the answers to prompt follow-up workflows, the company says.
The goal is to use automation to help teams work smarter -- not harder, says Todd Fisher, co-founder and CEO of CallTrackingMetrics.
AskAI can be pushed to other platforms that are integrated with CallTrackingMetrics, including HubSpot, Google and Salesforce.
By leveraging cutting-edge technology like ChatGPT, AskAI can deliver insights into “consumer interactions that power up both sales and marketing teams,” says Josh Sharpe, vice president of engineering at CallTrackingMetrics.