Stagwell has added another self-serve platform to its suite of offerings — an artificial intelligence (AI)
agent-driven workflow management tool that it has dubbed NewVoices.ai.
According to the company, it is built as an end-to-end operating system to help sales
operations book appointments, drive conversions, resolve questions and handle customer concerns, and it can do this in any language and respond instantly 24/7.
The platform
has an agent studio that allows users to create, train and manage enterprise-grade voice and chat agents via an interface that can adjust for tone, logic and
workflows for sales/revenue, customer support, payments/operations and more, according to the company.
advertisement
advertisement
Powered by Stagwell’s proprietary data and designed for personalization, the
company says the platform learns from every interaction to deliver responses shaped around individual customers.
Stagwell CEO Mark Penn says the platform
“opens up a huge new market for us. Agents like NewVoices are at the center of Stagwell’s strategy of AI transformation and new revenue
opportunities.”