Tag results for "customer experience"
- Google Sees Consumers Post 67% Of ReviewsBirdeye analyzed data from more than 60,000 businesses to understand the pandemic ...
- Influencers Do Little To Build Consumer Trust: StudyShoppers are most impressed by good product and customer service experiences, Blueco ...
- Email Alphas: The Best Performers In Four SectorsCPG marketers pull the highest scores of any vertical. The leading bra ...
- ActiveCampaign Snares $240 Million In Series C FundingThe customer experience firm plans to hire new employees and invest ...
- Travelers Expect Personalized Messaging, Study FindsTwo-thirds of consumers dislike getting travel offers when they have no pla ...
- Movable Ink And Xtremepush Partner On Content DeliveryThe joint service allows brands to send personalized content in real-time, t ...
- SheerID Names Anjanette Hill Mendoza As Chief Customer OfficerAnjanette Hill Mendoza will oversee digital transformation and the customer experience acro ...
- Salesforce Launches Digital Platform For VerticalsNew tools can help retailers, financial firms and nonprofits digitize customer experience ...
- Bespoke CX: The Main Hurdles To Pursuing An Effective StrategyMost marketers say they are effective in delivering a pleasing customer experienc ...
- Emailers, Beware: Gen Z Is Far From Loyal To BrandsOver half of Gen Z shoppers are less loyal to brands n ...
- Mini, Cadillac Add Spontaneity To MarketingMini USA is the latest to put actual consumers into its pro ...
- Consumers Will Abandon Sites After Password Hassles: StudyYounger people are more likely to have faced password problems, but everyo ...
- B2B Myopia: Brands And Visitors Disagree On What Works On WebsitesIn one surprising finding, prospects are more positive about gated content th ...
- Most U.S. Marketers Wanted To Quit At Least Once Last Year: StudyAnd they found the year the most challenging time of their career ...
- Channel Surfing: Consumers Expect Retailers To Meet Them Where They AreThere has been a big uptick in omnichannel demand over the pa ...
- B2B Marketers Are Offered A New Version Of ABMDemandbase says its ABX solution provides more relevant engagement with customers. ...
- B2B Buyers Prefer Email Over Other Channels, Especially Older Generations, Study FindsBoomers spend less time researching purchases -- eight weeks, versus 13 f ...
- B2B Goes Home: Brands Shift From Digital To Human-To-Human TacticsBut personalized email is first among digital channels, and third overall ...
- Over A Third Of Retailers Cut Staff Last Year: ReportWhile 36% of retailers surveyed said they cut staff and a sma ...
- Most Marketers Are Also Trapped At Home During Pandemic, Study FindsOver 70% of companies have a digital transformation in progress or ha ...
- Setting CX Goals To Improve PerformanceTo be truly effective, customer experience performance goals require a connection ...
- Email Overtaken By Chat For Customer Service, Study SaysAlmost half of consumers will drop a brand after two bad custom ...
- Brands Showing Greater Interest In Relationship MarketingMarketers have long placed an outsized emphasis on acquiring new customers throu ...
- Consumers Frustrated With The Online Shopping Experience, Study FindsEmail teams have to deal with challenges of the online service ga ...
- The Impact Of Twitter's New Super Follows On EmailTwitter's Super Follows, expected to be available later this year, would all ...
- Sitecore To Acquire Boxever And Four51Sitecore intends to provide a SaaS-based digital experience platform, it says. ...
- Upland Software Acquires Customer Data Platform BlueVenn For $51.9 MillionUpland says that with a unified customer database, it can help clien ...
- The Role Of SEO In The Modern-Day Marketing StackEvery piece of content, every function designed for the user experience a ...
- Exponea Works With Acxiom To Provide Data Services To ClientsUsers can gain access to Acxiom services via API, the companies ...
- The CX Squeeze: Are Brands Really Ready For The Digital Future?Some companies believe unless they achieve CX transformation now they won't ...
