Tag results for "customer experience"
- Retail Renaissance: Brands Share Outlook For 2021Sales were up for most retailers in 2020. And brands are planni ...
- Winning Engagement: Brands Are Spending More On MessagingFirms that see themselves as excellent at engagement are more likely ...
- Pandemic Accelerated Shift To Digital, And Nobody Is Going Back: StudyAlmost all business executives agree that COVID-19 sped up their transformation, Amplitu ...
- 5 Ways To Solve Hybrid Experience DesignHow to craft human-centric branded experiences that bridge physical and digital wor ...
- Game Playing: Customer Service Lags At Gaming FirmsOnly 54% of gaming companies have an easily accessible email address, Neto ...
- Passe Passwords: Some Firms Are Moving Away From Using ThemPasswordless technology helps firms improve their security and the user experience, Cybersecuri ...
- Hypersonix And Relationshop Partner On Shopper Journey PlatformThe arrangement will help clients provide personalized digital experiences, the firms ...
- Handle With Care: Customers Demand A Good Experience, Brands Trying To Provide ItEmail remains a preferred channel, but it falls behind SMS when ...
- Acquia Debuts Platform To Unify Data And Drive Omnichannel ExperiencesAcquia Digital Commerce allows brands to deliver a positive customer experience acro ...
- Customer Service Apoplexy: Consumers Have To Work Too Hard To Resolve IssuesMore people are shopping online, but less than half solve problems ...
- Thryv Integrates With Gmail, Allowing Customer Account Data To Reside In InboxThe access to data can fuel personal messaging and engagement, the compa ...
- Brands Face Hurdles In Delivering Superior CX: StudyBut most achieved higher revenue last year. Email is the second most-us ...
- Hootsuite Acquires Sparkcentral, Integrates Messaging ChannelsSparkcentral brings advanced customer conversations to the Hootsuite platform, allowing marketers ...
- PROS Names Martin Simoncic As Chief Customer OfficerThis is Simoncic's second term at the customer experience firm, where ...
- Customer Experience In A Post-Pandemic WorldConsumer behavior is notoriously hard to change, but once changed, it ten ...
- Smile For Emotion AI: New Tools Can Determine Intent -- And Mental StateDeloitte describes technologies that can help retailers create bespoke customer experiences. ...
- Why BOPAC Should Be A Key Part Of The Customer ExperienceCurbside pickup of online orders (also known as BOPAC) spiked during t ...
- Self Service -- Just What You OrderedBrands have cut back their phone operations in favor of online servi ...
- Best In Show: How The Top Brands Run Their CRMEmail KPIs are the main metrics being measured. But there's a spl ...
- Merkle Global CEO Craig Dempster Defines Customer Experience For 2021Merkle's Imperatives provide a guidebook focused on strategies that competitive organizations ne ...
- Winning The Holiday Season From The Safety of Your Customers' CouchesThe most successful online retailers ensure their sites are engaging, easy ...
- Pandora Thrives with a Full Funnel Approach to E-commerceWhat happens when a retailer's business model is completely upended, and th ...
- Iterable Debuts Tool To Measure Consumer Sentiment Through Email Clicks, Mobile Push OpensThe new solution, Brand Affinity, is powered by Iterable AI, the compa ...
- Pinterest Predicts 2021 Trends, Former Marie Claire Editor In Chief Makes The RevealSome 97% of searches on Pinterest are unbranded, giving brands a lev ...
- ActionIQ Expands Executive Team As Revenue SkyrocketsOn the heels of 100% year-over-year revenue growth, ActionIQ today announced t ...
- Brands Change Tactics, Increase Focus On Customer Marketing, Advocacy, Study FindsNewsletters have fallen from the top three most-used tactics, Influitive reports. ...
- Touchpoint Anarchy: Brands Failing To Use Data To Drive An Omnichannel ExperienceFewer than half utilize data from email to fuel strategy, Forrester sa ...
- ActiveCampaign Names Dutta Satadip As Chief Customer OfficerSatadip, the first to hold this title at ActiveCampaign, has worked ...
- NBCUniversal Amps Up Cross-Media CRM Efforts With SalesforceNBCU is boosting its CRM data efforts in an expansion of i ...
- Facebook Reportedly In Talks To Acquire Customer Service Social Commerce Startup KustomerFacebook is reportedly nearing a deal to acquire a platform specializing ...
