Tag results for "customer experience"
- Genpact Acquires Something Digital, Online Commerce AgencyThe purchase of Something Digital follows Genpact's 2019 acquisition of customer experien ...
- ActiveCampaign Debuts Customer Experience Tool That Draws Data From Several ChannelsCXA For Service pulls in insights from past engagements to support curre ...
- JetBlue To Offer At-Home COVID-19 TestsUnited Airlines, Hawaiian Airlines, German airline Lufthansa and Italian airline Alitalia announc ...
- From Ford's Assembly Line To Harte Hanks' Newly Created D2C Ecommerce DivisionNamed Harte Hanks' managing director to lead its new D2C ecommerce divisio ...
- The Subtle Sound Of Your Brand In A Voice-Activated WorldMusic plays a role in your mood, and a brand needs ...
- The Comfy Customer: What Makes People Happy In The Era Of COVID-19Consumers are more comfortable with digital than they were last year, C ...
- Merkle Taps Huge's Stein For New Customer Experience RoleStein joins Merkle from IPG digital shop Huge where he was CE ...
- CMO Council: 81% Of Brands See Increase In Earned Media, 1 In 5 Dissatisfied With Company PerformanceBrands' messages need to change, said CMO Council Chief Content Officer T ...
- Astute Acquires Socialbakers, Combining SaaS Customer ToolsThe acquisition of social media marketing firm Socialbakers by customer engagement platfo ...
- Customer Experience Platform Sprinklr Raises $200 Million In Series G FundingSprinklr, a customer experience software startup, has raised $200 million in Seri ...
- Deloitte Digital Joins Twilio Partner ProgramDeloitte Digital will offer the Twilio product suite, including Twilio communications A ...
- Four Customer Experience Metrics To Track Before And After COVID-19Brands are now coping with massive challenges. One is how to measu ...
- 3 Biggest Impacts On Business From COVID-19The biggest impacts on businesses revealed in a study from Catchpoint mig ...
- Telecoms: Do Not Disturb -- Most Don't Answer Customer Service EmailsTelecom operators are doing a miserable job of using email for custom ...
- Charting The Journey: The Hurdles In Mapping The Customer PathA majority of brands are using defined journey maps or building the ...
- Seismic Debuts Interactive Content Platform For SellersThe solution drives delivery of personalized content and helps moves buyers throu ...
- Wix Debuts Cross-Channel Customer Support PlatformWix Answers takes on Zendesk and Salesforce Service Cloud, the company s ...
- Wooing Stakeholders: Consumers Want To Feel They Belong, Study ShowsCustomers would rather give feedback directly than have firms gather data ...
- Four Things Email Marketers Should Change During The PandemicEmail engagement has exploded during the COVID-19 pandemic. But brands have ...
- Adobe Adds Data Governance Features To Its CDPThe capabilities can help users determine what data is needed for ema ...
- How Performance Marketers Can Weather The Pandemic By In-Housing CX Skills, TechnologyThe acceleration of ecommerce under COVID has made CX a mandatory co ...
- Tech Can Drive Superior Customer ExperiencesTechnology plays a key role in creating a memorable customer experience. ...
- Email Platforms And Tactics For Driving CXEmail marketing can drive the customer experience and help marketers measure t ...
- Mailchimp Unveils Automation Tool For Personalizing The Customer JourneyThe automation tool offers branding and mapping features that enable easier follow- ...
- ActiveCampaign Adds Channel Features To Its Customer Experience PlatformUsers can deliver personalized emails and web pages in response to custom ...
- Eddie Bauer Chooses Movable Ink To Drive Customer-Centric ExperiencesMovable Ink technology will deliver personalized creative at the point of engagemen ...
- B2B Brands Embrace The Customer ExperienceMany B2C brands provide personalized customer experience. But this is an id ...
- Acquia Debuts New Open Digital Experience PlatformMarketers can use the platform to engage audiences through email and oth ...
- Convenience And Free Shipping Beat Discounts In COVID-19 Era: StudyPeople want an easy online/mobile experience, and fast, free shipping, Avionos repo ...
- How Much Is Customer Data Worth? A Microsoft, iProspect Study Looks To Pinpoint ValueThe value of data lies in the exchange of information, according ...
