Eight O'Clock Offers Facebook 'How To' Video

Eight O'Clock Coffee

Eight O'Clock coffee is supporting its heavy emphasis on social media by helping Facebook novices learn the ropes via a step-by-step video primer on the brand's Web site (eightoclock. com).

The video, "Connecting Over Coffee Through Facebook," shows users how to create a profile, search for friends and family, and make the best use of the site's features.

"We believe that 'connecting over Facebook' is similar to 'connecting over coffee'," says Alisa Jacoby, senior brand manager, Eight O'Clock Coffee Company. "Coffee and computers go hand in hand -- these days, people have their mug in one hand and their mouse in the other."

That coffee/computer symbiosis is the core concept behind the social media strategy created and executed by the brand's agency, S3, Jacoby notes. Those efforts started with Eight O'Clock's early use of Twitter and expanded with a partnership with AMC's "Mad Men" series, including a "wildly popular" branded app for creating personal avatars based on "Mad Men" characters, she points out.



The Facebook how-to video idea emerged from online chatter among brand fans mentioning that they have friends who they wished were on Facebook, so that they could easily stay in touch.

"Especially with the holidays at hand, we all know at least one person we'd love to catch up with and stay in touch with through Facebook, who isn't on Facebook yet," says Jacoby. "So we thought we'd help make it easier for Facebook holdouts to join in and connect."

The brand is spreading the word about the video via its Facebook fan page, tweets, mentions by bloggers and news media and resulting word of mouth.

Posted in mid-December, the video is generating positive press and feedback from brand fans who are reporting that they or their friends have become Facebook users with the tool's assistance, reports Jacoby.

3 comments about "Eight O'Clock Offers Facebook 'How To' Video ".
Check to receive email when comments are posted.
  1. Clifton Chadwick from Comunicaciones Kokopele, December 29, 2009 at 3:26 p.m.

    This is a very cool idea! The tie-in is natural! I was indeed sipping my coffee this a.m. with teh mouse in the other hand. And it's a useful tool too - true Value Added! So far, though, the video is loading really slowly (I'm going to watch it before sending to my e-mail list), is it my system or is could/should Eight O'Clock compress the video?
    If the video is "clunky" on my "FaceBook shy" friends' systems as well as my own, how will that affect their willingness to jump into social media?

  2. Jonathan Mirow from BroadbandVideo, Inc., December 29, 2009 at 3:38 p.m.

    If you need help getting on Facebook, you shouldn't be trusted with hot beverages.

  3. Aaron Perlut from Elasticity, January 8, 2010 at 10:06 a.m.

    My apologies, but while this video would have been a wonderful tutorial three years ago, today it's rather laughable. Which is why this was created:

Next story loading loading..