
What topics in the food/beverage and restaurant sectors most intrigued Marketing Daily readers in 2012?
Not surprisingly, 4 of the year’s 10 most-read
articles written by yours truly (some of which are not specifically devoted to those coverage areas) focused on social media marketing:
*Understanding Social Media ‘Personas’ is
Key:
This #1-best-read article was based on a study from Coca-Cola Retailing Research Council of North America and The Integer Group, but the
study wasn’t limited to beverages or any other specific category. This research defined four types of frequent social media network users (bonders, sharers, professionals and creators) and
offered key insights about their social media behaviors and how to engage them.
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*Leveraging Social Media in Food Marketing:
More research designed to help marketers better understand consumers as “social” animals, this time specifically in the food marketing arena. This study, from The Hartman Group
and Publicis Consultants USA, defined its own types of social users based on an engagement continuum (spectators, dreamers and doers), and advised marketers to create tailored communications
strategies for each.
*Ben &
Jerry’s Turns Fans’ Instagram Pix Into Ads:
For all of the focus on social media, truly innovative engagement strategies are fairly
rare. Other marketers clearly recognized this one from Ben & Jerry’s as an unusually creative concept. Ben & Jerry’s encouraged its Instagram fans to submit themed photos.
But the brand didn’t just stop at posting these in an online gallery. Nor did it offer a predictable reward like free ice cream. Instead, B&J excited and motivated its fans by promising to
turn about 20 of the submitted photos into “thank-you” ads that would appear in local media (like a local newspaper or billboard) in each of the selected photographer-fans’ home
areas. Lots of social initiatives claim to “take engagement to the next level,” but this #FanFotoFriday program really did so.
*How Yoplait Grew Facebook Likes By 800K In a
Year:
A case study promising insights about how to increase Facebook ‘likes’ significantly within a single year was bound to draw
Marketing Daily readers’ attention. The many who read this piece discovered, however, that Yoplait’s success wasn’t driven by some gimmick. Rather, it resulted from the
General Mills brand’s having completely changed its Facebook approach, from one that “talked at” consumers and pushed products to one that offers “authentic” discussions
led by a female social engagement manager to whom Yoplait’s fans can really relate.
As usual, articles addressing brand loyalty issues -- of
relevance not only in food/beverage but all marketing sectors -- were also big this past year. Two cases in point:
*Fastest-Growing Brands Are
‘Ideal-Driven’:
Research from Millward Brown and Jim Stengel ranked the 50 brands showing the fastest growth both in depth of customer
relationships and financial value between 2000 and 2010. Even more compellingly, the research offered hard evidence that the “ultimate brand-growth-driver” comes down to having a central
ideal or mission that inspires customers and guides corporate/brand business decisions.
*Brand Experience, Values Increasingly Drive
Loyalty:
The results of Brand Keys’ Customer Loyalty Engagement Index are always major draws for MD readers, and 2012’s results
were no exception. Major conclusion from Brand Keys: More than ever, the core drivers of brand loyalty are emotional rather than rational.
Articles about CMOs’
changing roles are also nearly always big draws, and this one made quite a splash:
*CMOs Becoming ‘Marketing CEO
Super-Species’:
CMG Partners’ latest “CMO’s Agenda” report, based on in-depth interviews with top marketers, offered
critical insights into the core trends affecting the CMO’s role. Equally important, it spelled out how truly “game-changing” CMOs are responding to these trends in order to position
themselves most effectively within their organizations.
Other hot topics:
*12 Consumer Trends Affecting Food/Beverages:
If you’re in food/beverage marketing or R&D, you can’t go wrong with the annual trends research from The Hartman Group. In 2012, the firm identified meal fragmentation, eating
alone, the snack culture, immediate consumption and the increasingly non-traditional makeup of American families as among the most critical trends.
*Mr. Clean, Sargento, J&J Launches Get the Nod:
All marketers want to read about and learn from innovative, successful product launches. The annual Best New Product Awards presented by Better Homes and Gardens and Spark
International are particularly intriguing because they are based on consumers’ own votes. This year, Mr. Clean Magic Eraser Bath Scrubber with Febreze won best overall product launch, as well as
its category, household products. Sargento Natural Blends Cheddar-Mozzarella Cheese Snacks won for best launch within food and beverages, and Natural Johnson’s Natural Kids 3-in-1 Shampoo,
Conditioner & Body Wash won best within the health and beauty category. As always, there were innovative winners in scores of other categories as well.
*Campbell Cans Salute Warhol’s Iconic Soup
Art:
The popularity of this article -- about Campbell’s offering limited-edition designs on its condensed soups to celebrate the 50th
anniversary of Andy Warhol’s iconic works “32 Campbell’s Soup Cans” -- just goes to show that MD readers enjoy a fun idea (particularly when it involves a celebrity, dead or
alive).