Microsoft Works With CDC To Build Self-Check COVID-19 Chatbot

Microsoft worked with the U.S. Centers for Disease Control (CDC) and Prevention, Emory University, and several major healthcare providers to build a chatbot that guides users through self-assessment and connects them to additional resources and medical professionals if needed.

The self-assessment chatbot the CDC calls “Coronavirus Self-Checker” launched Thursday on its website. Separately on Friday, Emory University and Atlanta-based Vital Software launched C19check.com.

The chatbot -- which also became available from health systems such as Providence, Virginia Mason Health, and Novant Health -- is designed to help people assess the severity of their symptoms and ease demand on emergency rooms and hospitals. An additional 20 chatbots on a variety of sites will come online soon.

Health companies began testing the bot in early March.

Collectively, Microsoft’s Healthcare Bot service has fielded more than 1 million messages per day from members of the public who are concerned about COVID-19 infections.

advertisement

advertisement

The healthcare bot uses artificial intelligence (AI) to help the CDC and other health organizations respond to inquiries. It is built on Microsoft’s Azure public cloud service.

Microsoft made COVID-19 response templates available that customers can use and modify to assess risk, clinical triage, up-to-date answers, and worldwide metrics based on CDC guidelines and protocols.

The chatbot can screen patients with any number of cold or flu-like symptoms and determine who has risk factors high enough to require additional help from medical resources and who may care for themselves at home -- but when in doubt, always seek the advice of a healthcare professional.

Last weekend Microsoft launched a COVID-19 tracker that provides details on confirmed, active, recovered, and fatal cases, in addition to aggregating articles from publishers on the topic from around the world based on the country.

Next story loading loading..