Email is by far the most widely used channel for employee communications at SMBs, despite the perceived boom in Zoom use, according to a study by TriNet.
The channels, ranked by usage, are:
Email — 71%
Video conference — 47%
SMS — 46%
Team chat apps — 35%
Chat forum — 10%
Other — 8%
The email tally includes seven in 10 very small firms and four in five small to mid-size companies. The study states that Zoom stock has grown by more than 370% during this period. But “video has yet to kill email,” it claims.
Release of the findings accompanies the launch of Rise, a hub for sharing stories and perspectives by workers.
TriNet also reports that 30% of employees see access to communication platforms as a factor in choosing where they will work.