Consumers Frustrated With The Online Shopping Experience, Study Finds
- by Ray Schultz , March 5, 2021
Retailers are suffering from an online service gap, according to Relevance Report 2021 Ecommerce, a study from Coveo, conducted by Researchscape.
The company notes that many retailers went out of business last year despite a 28% growth in ecommerce worldwide.
It’s not because they hadn’t embraced digital — all these unfortunate …
