SoundHound Launches Chat AI Voice Assistant Platform, Mobile App

SoundHound, a audio and speech-recognition company known primarily for its music-discovery technology and integrations with platforms like Netflix, has announced the launch of SoundHound Chat AI, a voice assistant that delivers rapid answers to a range of customer queries, for communication that resembles a natural conversation.

SoundHound believes voice is the most natural interface for generative AI, and is now focused now on enabling humans to interact with products and services as if they were interacting with each other, “by speaking naturally.”

Cutting out the typical “Sorry, I didn’t get that” response, SoundHound Chat AI keeps the conversation going by providing fast, accurate responses to customer queries using its proprietary technology to select the best answer for any question, a spokesperson told MediaPost.

“Whether that is real-time information that large language models cannot handle (like weather, navigation, stock prices, or sending texts) or a knowledge-based query better met with generative AI,” the spokesperson added.

The voice assistant is powered by two new proprietary developments. The software engineering technology called “CaiLAN,” or “Conversational AI Language,” builds knowledge domains, like weather, restaurants, traffic, and local search. While the machine learning technology called “CaiNet,” or “Conversational AI Network,” controls and arbitrates the results to provide the best response to the user.

The company says CaiNET can connect to SoundHound's internal models as well as external models such as OpenAI's GPT, among others.

SoundHound CEO and cofounder Keyvan Mohajer says the company’s new AI offering eliminates the need for awkward search queries, and delivers the digital assistant experience users have been desiring for decades.

Users can ask, as if in conversation, “I need some ideas for a birthday gift for my 16-year-old niece,” or “Did the Warriors win their last game?”

SoundHound Chat AI also allows users to ask follow-up questions and commands in order to filter, sort, or add more information to the original request. For example, “My niece is interested in art and film,” or “When’s the next home game? How do I get tickets?”

To use the AI voice assistant, people can download the app on Google Play, with options to subscribe to a weekly or an annual plan. The company says the app is coming soon to the iOS App Stores.

Next story loading loading..