Commentary

Dark Users

During nearly half a century covering the advertising marketplace, nothing has fascinated me more than the concept of "dark media," which are the parts of the media universe that influence consumers, but are effectively invisible to ad industry practitioners.

But it wasn't until 2011 that I had a term for it. That's when a now defunct company called Tynt began sharing some data with me showing that about 80% of the social media universe was effectively dark to the ad industry. And I've been trying to benchmark how much of the rest of the media universe is also dark to the ad industry.

It's not just a theoretical exercise, because much of the foundational logic of advertising and marketing -- especially return on ad spending (ROAS) -- is based in some form on shares of something: share of audience, share of voice, share of market, etc.

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In other words, if you don't know what your denominator actually is, what good is your numerator?

Over the years, I've done my own back-of-the-envelope analyses trying to determine which parts of the media marketplace are dark, and I've concluded that nearly all of them are to some extent. You just need to step back and look at the whole.

My theory is that for all the science and research of advertising and marketing, most of the media universe still is dark, because the vast majority of marketing spending actually is "below-the-line" -- and that's the part we actually try to measure. And when we do, like the recent purported boom in "retail media," we put a name and a number around it and pretend that it's something new.

In the case of "retail media," it's something north of $100 billion and heading to half a trillion fast. Or is it?

My contention is that the vast majority of retail-media spending has always existed, but we just had different names for it: promotion, FSIs, in-store media, etc. And the only thing really new about it is that most of it is now digital.

But the same thing could be said of most media, and the more important part is that the spending was always there. It was just called something else.

Anyway, this is an overly long set-up to today's Performance Marketing Insider column, which I'm filling in for regular columnist Laurie Sullivan, who is off today.

In preparation, Laurie shared some information about an important study being released this morning by anti-ad-blocking platform Ad-Shield, which has been studying the phenomenon of "dark traffic." These are internet users who, because they willingly or unknowingly utilize ad blockers, are effectively invisible to advertisers -- or at least the ads they serve on publishers' pages.

Laurie has been covering Ad-Shield's benchmarking for a couple of years now, but I only paid it half a mind, because I was focused on other parts of the media universe until I read and dug into Ad-Shield's just-released report titled "Adblocking: The Rise of Dark Traffic."

If you're interested in understanding the dark internet traffic universe, I recommend you read it yourself, but the top lines should be of interest -- make that concern -- for anyone trying to reach consumers online, especially those trying to estimate the performance of their attempts to do that.

That's because Ad-Shield estimates that nearly a fifth (18%) of internet users are now dark to advertisers, and that percentage continues to grow (see chart at bottom).

In the U.S., which is among the most-developed markets for ad blockers, 21% of internet users currently are dark.

The report goes into great detail about how and why this is happening -- especially the emergence of a new class of ad blockers that Ad-Shield dubs "brutal," because consumers often aren't even aware they're blocking ads by using them, and have little if any control over gating advertising, even if they did know.

There's also some interesting primary consumer research contained in the report addressing consumer knowledge and expectations, which is worthy of its own column, if not a free-standing report too.

But I'll leave you with just two of those consumer insights:

  • Most users (57%) never chose to block advertisers in the first place.
  • And perhaps most ironic of all, the No. 1 source for learning about the brutal ad blockers they eventually chose to use came from advertising (among the 34% of study respondents who said they could remember the source).

On the bright side, that last stat goes to prove that advertising actually works -- when it gets through to the users who see it.

4 comments about "Dark Users".
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  1. Ed Papazian from Media Dynamics Inc, July 17, 2025 at 10:29 a.m.

    Interesting, Joe. I'm a very heavy user of the internet and I use ad blockers all the time. They are very effective in blocking programmatic ads but those placed directly and positioned in specific bits of content sometimes get to my screen. I'm a really frequent user of You Tube and by its invitation, I pay Google $14 a month to eliminate all ads--so I get none. I wonder how many others do the same on You Tube and what effect this would have on its Nielsen numbers if ad blocking was taken into account.

  2. Jon Mandel from Dogsled Enterprises Inc replied, July 17, 2025 at 11:16 a.m.

    Ed-shocked, shocked I say. Advertising has paid for your cars, your homes, your food, your life. You should be honor bound to allow it in every facet of your life to payback and be thankful for the bounty it has brought you and yours.

    just kidding. I couldn't resist the layup. 

  3. Ed Papazian from Media Dynamics Inc, July 17, 2025 at 11:53 a.m.

    Funny, Jon and you are right. I must confess, though, that when I participated in countless new business pitches by BBDO, and we played it like our "creative" was the only thing that mattered I began to wonder what I was doing there. I finally found my answer and when I left the agency business I never looked back. It was a very interesting experience--and fun--for a while. But it changed when we and others went public, the huge mergers strated and making money became end game for too many people.

  4. Ben Bankoff from Adduro.io, July 17, 2025 at 2:19 p.m.

    The revenue impact to publishers isn't a 1:1 of % of users using adblockers. There are plenty of SSPs who pay publishers (and charge advertisers) for display ads based on auctions won, not creatives rendered. It's incredibly sketchy and terrible for the entire digital advertising ecosystem. 

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