Accenture Finds COVID-19 Permanently Changing Consumer Behaviors

Consumers are realigning their purchasing priorities, personal lifestyles, and working practices post-pandemic, according to an Accenture survey.

For one, they are seeking to upgrade their homes digitally. More than half plan to buy or increase their usage of Wi-Fi (77%), voice-enabled digital assistants (57%), intelligent home devices (56%), self-service apps …

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