Salesforce has unveiled its Customer 360 platform, which it says can help brands automate their processes and deliver personalized experiences at scale. Read the whole story

The health and financial status of consumers is one challenge, CallMiner reports. Read the whole story

As they make trade-offs, people are less impressed with national brands. Read the whole story

The digital advertising market is expected to support about five to 10 identifiers as replacements for third-party cookies. Read the whole story

"Amazon makes consumers think they are getting the lowest prices possible, when in fact, they cannot get the low prices that would prevail in … Read the whole story