Traditional Chatbots Fail To Make Sense, Study Finds
- by Laurie Sullivan @lauriesullivan, February 1, 2023
Conversational artificial intelligence built into chatbots has moved beyond keywords used in traditional search to create a response, which is why the maker of ChatGPT -- OpenAI -- has attracted so much attention.
About 75% of customers participating in a survey from consumer-experience company Cyara conducted by Forrester Consulting said …
