So here goes. Econsultancy has been out there asking marketers which channels they like, and crucially, how they rate them for ROI. The latter point is fundamental for any executive who realises the company wants to hear about what happens when they put money into a digital marketing niche. They want concrete feedback rather than talk of a few more people liking or sharing status updates than the week before.
The results are categorically clear. Of the marketers surveyed, the top spot for "excellent" ROI went to email with 27%, and second spot went to SEO with 20%. The two channels, as well as content and PPC, have roughly the same amount of marketers giving a "good" ROI rating. If you were to whittle it down to channels where two in three marketers rate ROI as excellent or good, you are left with email on top with SEO just behind. If you want to hand out "well done" badges, content and PPC are just behind.
But then you have a gaping hole for ROI, which you can sum up in a number of ways. At one extreme you have two in three marketers thinking display gives an average or poor ROI. Perhaps no surprises there, but -- and don't adjust your screen -- the same very nearly applies to mobile and social, with just over and just under 60% (respectively) of marketers summing up the wonder channels at "average" or "poor."
Need some more ammunition? OK -- let's just look at "excellent" ratings. Email gets just over one in four, at 27%, with display and mobile each only getting 4% and social reaching 10%. That means marketers are more than six times as likely to rate email as excellent compared to mobile or display, and nearly three times as likely to rate email over social.
So there you have it. When you don't listen to the latest conference speaker and instead ask marketers at the coal face what gives them the best return, email is far and away the winning channel. We may all already know this, but it's always useful to have a line about the channel being eConsultancy's number one for ROI the next time budget is challenged or a shiny new widget demanding investment comes along.