In this week's segment we're putting the spotlight on Caroline Proto, Director, Global Media at EssilorLuxottica. Caroline talks about how Sunglass Hut is able to form relationships by providing great customer service, advice on starting a loyalty program, and her dream career growing up. Can you guess what her dream job would have been?

It also started originally as a take-out QSR. Keep reading to see other ways this buffet concept has customer service rooted in its foundation.

Get to know Katrina Fallick-Wang, Email Marketing Manager at ZAGG as she lets us know her favorite food, marketing channel, and more.

Last week, we had our Planning & Buying Summit in Austin. Check out clips from both on stage sessions featuring Diageo, Hyundai, AARP, and Penguin Random House as well as off stage clips about the summit experience.

In our next Ask Me Anything, we will be putting the spotlight on Kevin Shanley, Principal Brand & Advertising Optimization at Discover. Submit your questions to Barbie Romero at Barbie@MediaPost.com.

In this week's segment we're putting the spotlight on Nobles Crawford, Assistant Vice President of Consumer Activation, Couture at L'Oreal. Nobles talks about how L'Oreal is preparing for the next brand opportunity within culture, how he optimizes in between campaigns, his ingredients for a successful event, as well as his optimistic view of a future where brands champion inclusion. Also, tune in to hear about his most magical career moment on stage with a major rap group. Can you guess who?

This brand also had Japan's first ever mass-produced car back in 1917. Can you guess which brand has been innovative over the decades?

Get to know Erik Butler, Director of Performance Media at Universal Technical Institute and Stuart Davis, Global Director of Marketing at CSL Behring as they let us know their favorite foods, things to do during downtime, and more.

Michelle Rainbow, VP, Media & Campaign Management from Response Media talks about how brands can reframe privacy regulation as an opportunity to build trust and credibility with audiences.

David Feman, consultant for top-tier companies and veteran of our summits, explains how brands now more than ever need to break through the noise by creating emotional connections to build meaningful relationships that aren't just transactional.