UPS Study Reveals Consumer Concerns, Efficiencies In Online Shopping, Research

Consumers have a host of concerns moving into this year's holiday shopping season, spanning from search engines and marketplaces to privacy and returns, according to the UPS 2019 Customer Experience Study of 18,000 customers in 15 countries.   

The report focuses primarily on business-to-consumer (B2C) online shopping, and also shares some business-to-business …

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