Forrester: U.S. Leads In eCommerce Readiness

The U.S. far surpasses the rest of the world when it comes to eCommerce readiness. But Central European countries are surprisingly strong contenders for near-term online shopping expansion, according to a new global readiness study of 55 countries from Forrester. 

“When firms are evaluating global expansion, they need to consider more than just the countries’ macroeconomic conditions or consumer market size,” writes Forrester analyst Susan Huynh. “Consumer payment behavior, in-ground courier infrastructure, and disposable income are just a few examples that paint the online retail readiness picture.”

The U.S. is a full 22 points ahead of the nearest contender, indexing at 73.4 in the Forrester composite readiness index. Several Asian countries come in at a distant second. China at 51.1, Japan at 50.1, South Korea at 46.1. The UK is fifth at 45.0.



China ranks high largely because of the sheer size potential. The nation’s eCommerce environment is considered below global average and its retail sales per capital are among the world’s lowest, Forrester notes. But with 1.4 billion people and increasing levels of disposable income, it could outpace the U.S. in the coming years, the report suggests.

Though countries within regional groupings often resemble one another, cultural, geographical, and government policies affect consumer adoption and use of different technologies, the study concludes.

Poland, according to Forrester, has a larger retail opportunity than Brazil, with 35% online buyer penetration compared to just 14% in Brazil. What's more, Polish consumers are showing a growing appetite for online activity -- with 31% year over year growth in the number of Facebook users. In addition, 9% of businesses have already taken their products online.

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