financial services

H&R Block Rewards Consumers With Cash

H&R Block has launched an experiential marketing program that puts the brand in the hands of consumers and rewards them with cash.

To build off the “Get Your Billion Back America” ad campaign, Ketchum, Decibel Management, M1 Interactive and CGS Premier created a custom, interactive kiosk composed of four computers, multiple touchscreens, cameras and ATM components.

The 20-foot-by-20-foot kiosk is set up in high-traffic locations where participants take a two-minute quiz which includes imagining what they would do with a billion dollars. As a reward, the kiosk dispenses up to $100 per participant.

“The kiosk is definitely a first of its kind -- for us or for anyone,” says Christina Lively, H&R Block director of brand strategy and integration. “It’s part ATM, part photo/video booth and was built from scratch for our 'Get Your Billion Back' events.”



The activation concept is based on a study H&R Block conducted last year that revealed that when taxpayers prepare their own tax returns, about one in five is leaving money on the table by not claiming all available tax credits and deductions, Lively says. These inaccuracies contribute to more than $1 billion in unclaimed money.

The kiosk program is available in Atlanta, Los Angeles, Kansas City and New York. The campaign includes four spots running on broadcast, digital and social media.

“The reaction has been incredible,” Lively tells Marketing Daily.“We set out to surprise and delight consumers, and this activation did just that. Consumers can’t believe that H&R Block is giving away real money and long lines formed very quickly in all of the markets.”

About 600 consumers have gone through the experience, and thousands of others have been exposed to the brand onsite and through event videos, she says.

Lively said it has not been determined whether the kiosk will be expanded to more cities next year.

“We’ve had a lot of fun with this throughout the season and would love to continue surprising and delighting people the way we have with our ‘Get Your Billion Back’ events,” she says.

1 comment about "H&R Block Rewards Consumers With Cash ".
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  1. DEANTHONY TAYLOR from self, March 27, 2014 at 5:27 p.m.

    Keep me posted

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