Trader Joe’s and H-E-B earned the highest satisfaction scores scores across retail segments in 2021, according to the American Customer Satisfaction Index. Rounding out the
top 10 grocery retailers were Aldi, Costco Wholesale, Wegmans Food Markets, Publix Super Markets, Sam’s Club, BJ’s Wholesale Club, Hy-Vee and Kroger. Meanwhile, Costco, Nordstrom,
Kohl’s, Sam’s Club and Target finished tops for department and discount stores.