• Targeting Mobile Shoppers As They Shop Elsewhere
    Over the course of three days at the MediaPost Mobile Insider Summit, one of the phrases that came up almost as much as the word omnichannel was geoconquesting, That, of course, is the idea of using location technology to target consumers when they're at or near a competitor's location. The top uses of location-powered media are auto, retail and QSR (quick service restaurants), James Smith, chief revenue officer of location-based mobile ad firm Verve, noted in one presentation.
  • Shopper Loyalty & the World of Mobile Commerce
    Mobile shoppers continue to shop everywhere and all the time. In a presentation on the everywhere shopper at the MediaPost Mobile Insider Summit yesterday, we saw yet another piece of evidence of all-the-time commerce. Bill Romania, senior vice president, shopping and retail strategy at GfK, one of the world's largest research firms, laid out some of the company's research from its annual tracking study. It comprises research of shopper insights from 14 countries. The majority (57%) of U.S shoppers say they are less loyal to any one retailer since they shop around more to find the best value, based on …
  • Sticking it Out in the World of Mobile Commerce
    The first time I bumped into mobile startup Scanbuy was at a MediaPost conference in New York several years ago. After a demo, I had some difficulty getting the QR-code scanning app to work effectively on my BlackBerry (yes, I had one too) and was told by the Scanbuy executive that it worked better on Apple and Android devices. Fast forward to today: no longer a startup, Scanbuy essentially just took over the scanning business of Microsoft. Besides the obvious messages here that mobile startups can win and scanning has legs, it highlights one of the major tenets in mobile …
  • The Mobile Web of Shopping: The New Staples Approach
    The line between mobile websites and apps is becoming less clear, at least in the world of commerce. It wasn't all that long ago when companies longed for a mobile app so their mobile 'strategy' could be deemed complete. A floodgate of apps opened and they continue to be dangled, pushed and teased for consumers to give them a try. The wave of apps then met the sea of smartphone shoppers who, it seems so far to be leaning heavily on the mobile Web. Or perhaps more precisely stated, they're using their phones to visit retailer websites as they shop.
  • Mobile Shopping & the Element of Time
    While mobile commerce is large and global, it still comes down to bite-sized pieces and not every market is yet the same. For example, consumers in China and Brazil spend more time using mobile devices for shopping and banking while more developed markets use them to search for information. This is but one nugget of information in the recent global study People's Web Report by Netbiscuits. The research shows that mobile commerce is growing worldwide, with security more of a concern for developed markets like the U.K., Australia and Germany, with emerging markets more interested in personalized experiences.
  • Augmented Reality (AR) Stealthily Dressed in 3D Clothing
    A serious dose of augmented reality (AR), disguised as 3D, arrived in the mail of some 40 million consumers this week. Valpak, the direct mail coupon giant, prominently featured an offer to try AR on the front of its familiar blue envelope mailers that hit mailboxes across America (mine came yesterday). Interestingly, rather than using the official term 'augmented reality,' Valpak went with '3D.' The outer envelope offered "3D Savings" by downloading the Valpak app and then tapping a 3D glasses image, which cleverly appears both on the envelope and in the app.
  • The Continual Cycle of Mobile Commerce
    Mobile consumers continue to use their phones for shopping but for paying, not so much. Smartphones are used throughout the path to purchase and beyond, but less so at the actual transaction while in a store. While the latest Nielsen research pointed out again that of those who buy using a smartphone most do it at home, they also noted how much usage occurs before an actual transaction in a store. One of the challenges of mobile payments: in many cases, the solution deals with only one aspect of the purchase process.
  • The Slow March of Mobile Payment Apps
    Mobile payments have a ways to go, to state the obvious. However, that doesn't necessarily mean that those using mobile payments aren't becoming regulars. The latest research from Onavo Insights, based on an analysis of millions of iPhone users, shows that usage is relative small but somewhat consistent. As no surprise, the leading app for mobile payments is Starbucks, followed by PayPal, Venmo, Square Wallet, PayPal Here and LevelUp.
  • The Deal & the All-the-Time Mobile Shopper
    The latest Groupon sales report is another reminder that deals are becoming more, well, mobile. In addition to hitting quarterly revenue of more than $600 million, the company noted that close to half its transactions in North America are now done on mobile devices. This is up from fewer than a third just a year ago. This is where focusing on showrooming rather misses the point. People are not only going to stores to check out products before buying online. They are continually shopping.
  • Augmented Reality on the Road to Purchase
    Consumers are very gradually learning to point their phones at things to receive benefit. For years, marketers enamored with QR codes have been plastering them onto newspaper and magazine pages as well as billboards. And years ago, AR (augmented reality) company Layar allowed house shoppers in the Netherlands to point their phones at houses for sale and instantly see related information about those houses displayed on their phone screens.
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