Ancestry is all about people so you'd think it would have been among the people-first crowd of brands but it was only recently that the generational giant became obsessed with customer service. Hear Kathryn Davidson explain how it did that and more.

Listen as Andy Anderson, who handles media planning & buying management at Aflac, talk about how the model has shifted. We're looking at the evolution of the platform. It's caused us to think more holistically, to bring down some walls." But how quickly are they falling?

Janiene Ullrich, EVP, D2C at Francis Ford Coppola Winery, discusses the many things on offer to members, including pools, restaurants, a pavilion for events and even Coppola-sized bocce ball courts!

As the brand has gotten larger, Tomboy X's Lori Gatto is looking to build expertise in-house. "It starts with recruiting and finding good talent. The next wave is to bring that in." Listen as she explains how they'll go about it.

One of the brand's best-performing verticals is podcasts, he says. Listen as he explains the brand's strategy for expansion and new product development beyond the toothbrush. It's rad!

"The Shopping Channel knows its consumer very well. It's all planned out, so you can better organize your inventory. It's different than retail, where the product might move, might not." Words from the wise, folks.

Oh, those MIT engineering students. What won't they think of next. Here, Gihan Amarasiriwardena, Co-Founder & President, Ministry of Supply, a performance apparel brand based in, where else, Boston, tells his brand's riveting story.

With that distinction, Brant Schmitz, director of performance marketing at BLU DOT, maker of fine furniture, stayed true to his brand. Staying true is even a part of a search for media partners, in that "they have to realize I can't just do a lot of buys because it's not going to work." Hear more performance secrets of the D2Cs!

Listen as KEEN's Ash Williams, senior director of global brand marketing, talks about the value of values and suggests a brand create a strategic, moral direction for how you do business. More people are getting behind brands that have values as part of their core, he notes.

Listen in as Kellen Fitzgerald, senior marketing manager, digital and client experience at Tarte Cosmetics, describes how her brand amped up its personalization efforts over the last year. "We hit the ground running," she begins.