The old coupon is getting a new technology. Enter the coupon chatbot. A new forecast suggests that chatbots offer significant potential in terms of loyalty as well as through the auto-creation of personalize offers.
While Uber and Volvo made noise with their joint deal on self-driving cars this week, neither is tearing up the track when it comes to patents for autonomous vehicles. Earlier this week, Volvo announced that Uber agreed to buy up to 24,000 self-driving cars from the automaker starting at the beginning of 2019. However, a new analysis of the flings of patents relating to autonomous driving show Volvo and Uber both way behind even traditional automakers such as GM, Ford and Honda.
Uber is moving ahead with self-driving cars in a big way. Volvo just announced that it will be selling tens of thousands of autonomous driving compatible cars to the ride-sharing company starting in 2019. The non-exclusive deal involves up to 24,000 cars to be sold over a two-year period.
In the world of wearable bands, Apple is back on top. Thanks to the launch of the Apple Watch Series 3, shipments of Apple devices topped all others in the last quarter, based on a new report. The last quarter was the strongest of the year so far for Apple, which shipped 3.9 million units, according to Canalys.
Early adopters of IoT technology can be both demanding and forgiving around smart home technologies. Those consumers are eager and able to figure out customized solutions and are empowered to make those things work for them, according to a new study. The study comprised interviews of 100 adults who are early adopters and prospects of IoT technologies, conducted by Magid for the trade group CTAM (Cable and Telecommunications Association for Marketing).
The hotel room of the future is in the works. Marriott has teamed with Samsung and Legrand to create the next generation smart hotel room. The idea is to leverage mobile and voice technologies to personalize a hotel stay. At Marriott's IoT Guestroom Lab, a person could ask a virtual assistant for a wakeup call at a certain time, use a full-length mirror for a yoga routine, start a shower at the desired temperature pre-stored in a customer's profile and request various housekeeping services, all via voice, according to Marriott.
The networked pill is here. The FDA just approved the first U.S. drug with a digital ingestion tracking system. The digital pill, called Abilify MyCite, has a sensor inside that records that the medication was taken.
Now that various forms of artificial intelligence are getting a workout in real-life markets, data is emerging highlighting some of the ups and downs. Early adopters of AI report strong opportunities, according to one view, while another study points to the need for changes in current processes. The majority (76%) of executives in 'cognitive aware' companies expect AI to transform their organization while most (69%) anticipate minimal or no job losses.
More companies are expected to deploy various forms of artificial intelligence next year and it looks like many customers aren't going to be all that happy about it. As companies optimize their customer service approaches, chatbots will increasingly become alternatives to email. And as they look to reduce costs and headcount in contact centers, more businesses will push customers to digital and chatbots, according to a new 2018 AI forecast by Forrester. The bad news is that the transition to AI will be somewhat bumpy, which will have a negative impact of customer satisfaction, according to the Forrester forecast.
The growth of digital voice assistants is going to be explosive and now a mass of new advertising is projected to follow those devices. Smart speakers such as Amazon Echo and Google Home will be installed in more than 70 million U.S. households within five years, according to a new forecast. The majority (55%) of homes will have at least one device installed by then, based on the forecast by Juniper Research.