MARKETINGTOOLS: CRM
by D. Daniel Ziv on Feb 15, 8:00 AM
As we settle into the New Year and comfortably get one month under our belts, you know what that means -- conference season is upon us. I spend a lot of time on the road, and feel fortunate to have the opportunity to hear thoughts, ideas, predictions and trends surrounding the world of customer experience management, especially from a varied range of industry practitioners bringing perspective from different vertical markets.