Around the Net
KLM Airline Offers Help Via Bots
- MarTech Today, Friday, June 9, 2017 8 AM
KLM has launched bots for Twitter and WeChat that are fluent in 10 languages. The Dutch airline says this is the first integration of Twitter Direct Messages into a global airline’s online checkout process and the first airline bot for WeChat outside of China. KLM also offers a similar bot on Facebook Messenger, where it says it was the first airline to do so.
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