Kathy Kelly, president of Kroger Personal Finance, say the
company is offering the financial products through partnerships with other companies as a means of promoting customer loyalty and making its stores a one-stop-shopping destination. Kroger seems to
have taken a page from the book of British retail giant Tesco, which partnered with the Royal Bank of Scotland in 1997 to launch Tesco Personal Finance.
In addition to financial services, Kroger is experimenting with a range of product lines and services that fall outside the typical grocery store format. Its Kroger Marketplace stores also offer furniture, electronics, toys, housewares and lawn and garden products. The chain has also added gasoline pumps, health clinics and DVD rental machines at some locations.
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