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Diners Loyal To Quality Not Deals

A new report from NPD Group, “Defining Value Today: How Consumers Choose to Eat Out,” finds that loyalty, not deals, is a big driver for business. The study finds that 42% of consumers say they go to the same place regardless of whether or not a promotional deal is offered. This isn’t the result of “brand inertia,” where diners simply would rather not change their habits. 

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