- Politico, Thursday, November 21, 2013 3:05 PM
Email exchanges between t
op White House and health officials from this past summer were released earlier this week revealing discussions about technical difficulties would be expressed
on HealthCare.gov. Centers for Medicare & Medicaid Services Deputy Chief Information Officer Henry Chao wrote an email to two of his coworkers, discussing imagery for when the
website is down. "… can you think about a better way to convey to the public when the site is not available?," he wrote describing an image of an error message which read, 'The
System is down at the moment.' "I am picturing in my mind all the major print and online publications taking screenshots of what is below and just ramping up the hyperbole about hc.gov not
functional."
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