According to Grant Shapps MP, vice chairman of the UK's Conservative Party, his country is the most
notable offender. "To keep the UK competitive, it's vital that business services are available at competitive rates." Big businesses agree. Josh Claman, UK head of Dell, says Web access at every hotel
should be "a given," implicit in the price of a hotel room, just like a gym or a pool.
Even booking agents say the charge will come back to haunt big hotel companies. As smaller
players start to offer free access, big companies will turn their allegiances to them. "It is a fact that hotels offering this free service are more popular," says Tony Walsh of LateRooms.com.
Silicon.com has responded to the controversy by drafting a petition, which any professional can sign.