Accurate horoscopes, airline food, pretty ugly, jumbo shrimp, vegetarian meatball, false fact, online customer service... are you detecting a pattern here? Is there such a thing as online customer service? I assume there is, but it is becoming harder and harder to find. There is a new generation of Web-based businesses that feature incredibly low-priced ASP (application service provider) models for programming services, add-ins, e-mail, metrics, or other programming aids. Can we excuse bad customer service from low-end providers and low-profit businesses? Perhaps the free market will take care of it.