• ONLINE SPIN
    The Future Of Engagement: What Customers Want Is Invisible To The Eye
    In 1961, Ray Kroc bought a small restaurant chain from the McDonald brothers. The rest, as they say, is history: the exponential expansion, the investments in real estate that made the parent company so financially successful, the rigid systems and processes -- including forced revolution of the potato-growing industry -- that ensure every Mickey D's French fry from Finland to Fiji tastes identical.
  • ONLINE SPIN
    The Redefinition Of Television Is Leaving Advertising Behind
    There's a lot of talk about redefining what is considered to be "TV" in this fast-changing media landscape. That brings up an important issue: If we're redefining what television is at every turn, still, from what I can tell, the industry isn't rushing to redefine the advertising that supports TV-quality content. As TV evolves, sticking traditional commercials on digital platforms is just going to look more dissonant than ever.
  • ONLINE SPIN
    Where Sharks Are Swimming, Expect Blood
    Wow. Where did the time go!! It's already October, and Q4 is here. I feel as if it was just yesterday when things were gearing up for summer. There was a sense of optimism as the sun came out, the snow melted and the winter weather wore off. Things were looking up for the tech sector! That changed a bit when we saw a couple of missed IPOs and some ad-tech fails. Now things are slightly more pessimistic, which suits me just fine. This business seems to prevail better when the odds are stacked against it. I
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