The problem: consumers aren't spending. Holiday shopping traffic declined 16%, and overall retail sales declined 3% (apparel retailers down as much as 10%), despite deep price discounts, according to preliminary estimates. Consumers are paralyzed by rising unemployment, deteriorating home equity and general uncertainty. Standard & Poor's predicts that a 5% decline in 2009 retail sales will hasten weak profit margins and bankruptcies.
The solution: even cautious consumers spend online. Amazon.com and Walmart.com had record holiday sales (Amazon's busiest order day--Dec. 15--was up 17%), which suggests that consumers want convenience and value. It is surely a lesson for all retailers. Media should work with advertisers to bring more of their business online in new, creative ways.
The problem: auto, financial, retail and real-estate businesses that generate more than half of local media advertising revenues will not recover anytime soon. Some are never coming back. The number of retail store closures in 2009 could exceed last year's 148,000 closures, due mostly to major chains filing for--or trying to avoid-- bankruptcy. Small local businesses are especially under pressure. As many as 3,800 local auto dealerships risk collapse from dwindling sales and credit. The consolidation of investment banks will continue across regional banks. Real estate values and sales will continue to fall. Federal recapitalization, which could boost the deficit to $4 trillion, will occur at the top of the food chain.
The solution: TV, radio stations and newspapers must work more closely with communities and merchants to strengthen local economies. Their survival depends upon on their effective use of digital interactivity. Job one is to connect local consumers with goods and services of choice using location-based marketing on cell phones and Web sites. With thrift the new norm, marketers ranging from Procter & Gamble to Liz Claiborne have learned to monetize the coupon comeback.
The problem: even high-end retailers and consumers are retreating. The devastation on Wall Street has clearly hit the upper class. Advertising by upscale marketers in luxury magazines was down 22% in December from last year--a clear response to more than half of affluent consumers reducing their luxury spending, according to Unity Marketing.
The solution: economist and sometimes actor Ben Stein warns about the paradox of thrift. If we all cut back, we all lose. The majority of spending done by the top 20% of all wage earners also has dramatically slowed. The only hope of spending our way back to prosperity is providing unparalleled quality and consumer relevance. Media and marketers need to create an interactive interface with target consumers.
The problem: ad agencies suffer from the same costly legacy as media companies and advertising clients. Omnicom Group, Publicis Groupe, WPP PLC and their smaller units are collectively slashing thousands of jobs. The only meaningful change must be structural.
The solution: take a uniformly digital approach to measurable brand marketing. That means more virtual production, interactive coupons, location marketing and making target consumers an ongoing part of the experience. Engage consumers to be participants in real-time marketing research and product development. Digital should be the foundation of all client plans, with traditional media reduced to one of many components. If 2008 taught us anything, it is that even Google's most brilliant algorithms and even the most popular 30-second TV commercials on video Web sites like Hulu.com do not guarantee online ad prosperity.
The problem: It could be worse than expected for awhile. Worst-case estimates call for overall U.S. ad spending to sink as much as 9%, with television and newspapers falling at least another 13%. ZenithOptimedia expects U.S. ad spending to drop 6.2% in 2009 to $161.8 billion; WPP's agency GroupM sees a decline of 3% to $157 billion. Global ad spending is expected to be flat or to decline slightly in 2009. Fitch Ratings sees the downturn extending into 2010. Ad spending declines have become more demonstrative--occurring only for the third time since the end of World War II, because advertising and marketing won't ever be the same again.
The solution: do not predict the results of this recession based on past economic downturns. This malaise is far different; the Internet and digital options provide competitive alternative platforms that will prevail. The long-term change in advertising categories will be profound, and in some cases, permanent. The fact that television has fared well in prior recessions is meaningless; today you can watch television content at will on the Internet. That said, Bernstein Research expects TV advertising to fall at least another 5% to about $65 billion this year. An anticipated 5% increase in online ad spending in 2009 (compared with 16% growth in 2008) will not offset the continuing freefall in newspaper, television and radio ad spending.
The problem: even digital ad platforms will have their limits. Domestic ad spending on social networks now is expected at $1.3 billion in 2009, lower than eMarketer's original $1.8 billion estimate and just above last year's $1.2 billion. Domestic online video ad spending should grow 45% to $850 million in 2009. Watching every penny spent means that advertisers are as cautious about new media as they are about old media.
The solution: although social network spending is only about 5% of the overall $24 billion online ad dollars (MySpace generated about $600 million in ad revenues and Facebook about $200 million in 2008), it represents more promising engagement marketing and interactive revenues. Social networking and online video advertising need to become scalable--the catalyst for reinventing marketer-consumer relations. This will occur around games and continuing dialogue, contests and mobile applications, and new secure online currency and transactions. As pricing of traditional media contracts, it moves closer to new online ad spending; parity will bring more uniform, integrated ad spending in better times.
Diane Mermigas' "On Media" column will appear every Monday in MediaPost's Media News Daily. She can be reached at firstname.lastname@example.org or 708-352-5849.