Travel sites are letting down customers, a new research paper from Black Pepper Software claims. Netimperative reveals the findings show nearly half of UK consumers are fed up with slow loading pages and complex booking procedures. Just one in ten will have a conversation with a sales advisor when booking a holiday and only 4% will solely rely on the high street.

"The Drum" tells the story today of how, after posting a 10% sales drop last year, Karen Millen is in the process of turning its brand around by bringing marketing, CRM, PR and digital all within the marketing department under the control of Customer Director Charlotte Ellis, who had been running digital.

"The Great British Bake Off" gave Channel 4 its biggest ratings success since the opening ceremony of the 20212 London Paralympics. The first installment of the former BBC show receiving an average of 6.5m, peaking at 7.7m with a 34.6% share. Nevertheless, the figures are down from the 10m average who used to watch the show on ad-free BBC, "The Guardian" reveals.

Just Eat is using its sponsorship of "The X Factor" to showcase what it calls the "real stars" of its app. Idents for the show will feature a wide range of staff from the app's restaurants and delivery staff miming and dancing to pop songs, "Campaign" reveals.

An undercover research operation on Twitter originally designed to uncover critics of the top policeman in Northern Ireland has found more than it bargained for, "The Telegraph" reports. The paper quotes a source close to the investigation that reveals it has uncovered several instances of service officers posting sectarian and racist messages.

Online gambling company 888.com has been fined a record GBP7.8m for a technical failure that allowed 7,000 people who had asked to be barred from the service to carry on gambling. The authorities also took a dim view of one customer who remained unchallenged despite gambling more than a million pounds on the site with funds stolen from their employer, "Sky News" reveals.

Greg Glanforte, the Republican Congressman who pleaded guilty to assaulting Ben Jacobs, a reporter from the UK's "Guardian" newspaper, has so far not kept to his promise of an on-the-record interview. Jacobs' request was agreed to by Gianforte in court, but so far the reporter claims the Congressman's staff have refused an on-the-record interview, "The Guardian" reports.

Murdoch has pulled the plug on Sky's Fox News channel with an official announcement that the channel is designed for the US rather than the UK. The decision comes after the satellite tv operator had broadcast the US news channel for the past fifteen years. Press Gazette suggests the move is linked with the Government's upcoming decision on whether to allow Murdoch to fully own Sky.

A study from the Reuters Institute for the Study of Journalism at the University of Oxford has found that the BBC still dominated desktop news discover. It is way out in the lead with 39% of all stories read, compared to "The Guardian" and Mail Online at 14% and 10%. eMarketer reveals that the top three news sources account for nearly two-thirds of all news stories read and time spent on news.

The i newspaper increases its cover price by 10p from Monday in a bid to raise revenue to meet increased production costs and to help fund the development of a new Saturday edition, "The Drum" reports.