Consumers are comfortable with the idea of using
virtual reality to improve their in-store experience and even like the idea of having their grocer suggest a shopping list for their customers.
However, there are limits to what consumers feel comfortable accepting.
These are among some of the top line results from a survey of 700 consumers by Oracle Retail presented at the Oracle Industry Connect conference in Orlando this week.
The majority (67%) of consumers surveyed said they like the option of near real-time delivery to their doorsteps by drones, even though that option is hardly yet widely available.
More than half (64%) of consumers liked the option of using virtual reality to navigate a personalized in-store experience and having a hand-picked wardrobe to try on in a store, according to the survey. Not stated were the viewpoints of those not interested in such an experience.
More than half (58%) of consumers also indicated a positive attitude toward the idea of having their grocer suggest a shopping list for their approval based on purchase history, social and environmental data, according to the survey.
However, there seems to be a limit.
For example, more than half of consumers surveyed said they found it to be intrusive to have a grocer automatically charge and ship items based on purchase history and other factors.
The details of the survey and specific survey questions were not yet available, but based on a sampling of results, it appears there are varying comfort limits to new technological capabilities.
Here are the top line results of the survey made available:
Some IoT technologies clearly will be disruptive. However, consumers may have some limits as to how much disruption they are willing to take at a time.