Commentary
Chatbots Projected To Save Businesses $11 Billion; Retail Leads
- by Chuck Martin , Staff Writer, July 4, 2018
There’s money in chatbots, as the technology takes the place of some humans.
Businesses can expect to save $11 billion by 2023 by using chatbots as replacements for customer service reps, according to a new study by Juniper Research.
Chatbots are estimated to save businesses $6 billion this year, according …
Chuck Martin is Editor of the AI & IoT Daily at MediaPost and writes the daily Connected Thinking column. He is a NY Times Business bestselling author and his latest book is “Digital Transformation 3.0” (The New Business-to-Consumer Connections of The Internet of Things.) He is CEO of Net Future Institute and a frequent keynote speaker internationally. Follow him on Twitter @chuckmartin and contact him at Chuck@MediaPost.com.
(UN?)intended consequences?? saving 2,000,000,000 hours? Those wages are out of the system. let's say 1 hour equals $10. So using annoying But-Bots, they take
$20,000,000,000.00 out of the economy, and those are the folks that keep Taco Bell alive.
This only relates to the human-bots who can't carry on a conversation unless it's on social media.........no actual participation needed.