Commentary
Getting Dicked Around
- by Joe Mandese @mp_joemandese, April 4, 2022
Spoiler alert: Today’s column is another one in which I grouse about some personal consumer experiences in order to make a point. If you consider those self-indulgent, please do not read this one.
This column began in late December when I purchased an expensive piece of exercise equipment from a …
Joe Mandese is the Editor in Chief of MediaPost. You can reach Joe at joe@mediapost.com.
any thoughts on dealing with a chatbot instead of a person when dealing with these firms?
Douglas, thank you, your call is very important to us. You are a valued customer and your business is important to us.
So, Press #1 if you want Customer Service, Press #2 for Delivery Issues, Press #3 for Account Queries, Press #4 to update Contact Details ...
Several minutes later ... Press #41 for Product Quality issues, Press #42 for Damaged Goods ...
Even later ... Press #99 to hear the options again.
It's so true: being held captive is worse than outright mean or absent customer service. It is funny that my most recent tale is a Dick's story as well. I a woman of maturity walked in to buy weights. Lots of weights. And a big treadmill. I could not get arrested in the weight department. Clerk after clerk assumed I was with ANY man in the store. ...Then they offered me more help....I waited. They suggested the service I didnt receive was due to staffing issues and, could I order online or come back th next day.....I bought my home gym ,a whole set-up elsewhere after more shenanigans including one like yours. Nuff said. Retailers beware.