Commentary

Getting Dicked Around

Spoiler alert: Today’s column is another one in which I grouse about some personal consumer experiences in order to make a point. If you consider those self-indulgent, please do not read this one.

This column began in late December when I purchased an expensive piece of exercise equipment from a …

3 comments about "Getting Dicked Around".
Check to receive email when comments are posted.
  1. Douglas Montgomery from Global Connects, April 4, 2022 at 10:57 a.m.

    any thoughts on dealing with a chatbot instead of a person when dealing with these firms?

  2. John Grono from GAP Research, April 4, 2022 at 8:37 p.m.

    Douglas, thank you, your call is very important to us.   You are a valued customer and your business is important to us.  

    So, Press #1 if you want Customer Service, Press #2 for Delivery Issues, Press #3 for Account Queries, Press #4 to update Contact Details ...

    Several minutes later ... Press #41 for Product Quality issues, Press #42 for Damaged Goods ...

    Even later ... Press #99 to hear the options again.



  3. Theresa Lynn from Sound Sense, April 5, 2022 at 6:14 p.m.

    It's so true: being held captive is worse than outright mean or absent customer service. It is funny that my most recent tale is a Dick's story as well. I a woman of maturity walked in to buy weights. Lots of weights. And a big treadmill. I could not get arrested in the weight department. Clerk after clerk assumed I was with ANY man in the store. ...Then they offered me more help....I waited. They suggested the service I didnt receive was due to staffing issues and, could I order online or come back th next day.....I bought my home gym ,a whole set-up elsewhere after more shenanigans including one like yours. Nuff said. Retailers beware. 

Next story loading loading..
About the Author

Joe Mandese is the Editor in Chief of MediaPost. You can reach Joe at joe@mediapost.com.

SPONSOR CONTENT

Discover Our Publications