BT received the most complaints of any pay TV channel provider this summer, according to the regulator. Between July and September, complaints about BT's pay TV service rose from 11 per 100,000 customers to 25, Ofcom said. The industry average is 5 per 100,000. Ofcom, which compiled the data, said 31% of the complaints about BT pay TV related to service problems and faults, 25% about complaints handling and 22% about billing. A BT spokesman said that the company needed "to do better."

UK shoppers are forecast to spend more than GBP6.4bn at the supermarket in the two weeks leading up to Christmas, according to research from Nielsen. The global information and insights company predicts that British consumers are intending to leave their Christmas shopping late this year, with 60% planning to do their main grocery shop just a week before Christmas Day.

An agreement was reached with more than a fortnight to spare and will be a relief to UKTV, whose ad sales are handled by Channel 4. Both Channel 4 and Group M were said to be keen to avoid another trading row after the 2013 dispute saw the WPP buying agency boycott the broadcaster during the first two weeks in January. As part of the new deal, it is believed that Group M and its content arm, Group M Entertainment, will supply Channel 4 with some advertiser-funded shows in a similar way to the previous deal.

The company admitted that only 21% of Firefox users turned off ad-blocking software after they were prevented from viewing City AM content during a recent trial. However, chief executive Jens Thorpe said the trial had proved "very important" as the business news publisher is "funded by advertising revenues." Now users of other browsers such as Chrome and Safari will also face restrictions on viewing City AM's online content unless they turned off their ad blocker or "white-list" the site.

BBC Radio1's head of music George Ergatoudis is to join Spotify UK as its first head of content programming. Ergatoudis, who is also head of music at sister station 1Xtra, will join Spotify in March next year. "I am leaving BBC Radio 1, the world's greatest music radio station, to join the world's leading digital music service and I couldn't be more excited," he said. "There are huge opportunities ahead for Spotify and I am delighted to be joining their brilliant team."

Vice's European operations will double revenues to GBP100m this year, as an aggressive investment strategy including growing Vice News and driving its TV strategy begins to pay off. Vice UK, the London-based parent for all the company's European operations, will also deliver its first significant profits of about GBP18m this year, according to financial filings seen by the "Guardian." To date, Vice's European business has typically hovered around the break-even mark.

While ads in between children's TV have been blamed for encouraging kids to drink fizzy drinks, the focus has now been turned on the shows themselves after a new report found that popular children's TV programmes are featuring too many soft and fizzy drinks, with characters choosing an unhealthy option two out of three times. Soft and fizzy drinks are shown on children's TV for almost two-thirds of screen time showing drinks. In comparison, water appears for just a fifth of the time.

SpringOwl, a New York hedge fund, has sent a 99-page presentation to Yahoo's board that calls for the company to lay off 9,000 of its 10,700 workers and eliminate free food for employees to help save $2bn annually. Canyon Capital, a Los Angeles investment firm, wants Yahoo to sell its internet business instead of spinning it off. Yahoo has warned the spinoff could take more than a year to complete, a time frame that Canyon Capital called "simply unacceptable."

The battle of the Christmas ads is as fierce as ever, and now Harvey Nichols's "avoid gift face" has been named the most engaging ad this festive season, while last year's winner John Lewis only reached number seven. The ad came out on top of a study by Realeyes, which tracked facial expressions to measure how people felt when they were watching different ads. Almost 1,500 people took part in the study, watching 30 different Christmas ads.

The brand has issued RFPs to agencies, and there is no intermediary involved. The brief includes digital strategy and work to push people to a new Web site. Nestle's confectionery brands include Kit Kat, Aero, Rowntree's and Quality Street. In March, Nestle took on Partners Andrews Aldridge as its lead UK customer relations agency, with a focus on the Nescafe Dolce Gusto coffee brand. Last year, Nestle picked VivaKi and ZenithOptimedia to handle its GBP60 million UK media business, dropping Mindshare.