• Expect More 'Convenience Fee' Revolts After Verizon Error
    Take note, all you mobile "convenience fee" nickel and dimers: Consumers are on to you. In record time, Verizon Wireless backed off a planned policy change that would have charged customers $2 to pay their bill online. The company announced before the holiday that it would not enact the change after all, but it took an online petition and the threat of regulator scrutiny to reverse its course.
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