TechCrunch
Michael Arrington wonders about the wisdom of crowds in his reaction post to Facebook changing its redesign because of user backlash. He and other bloggers argue that many great products would never have been built if the designers had asked for customer input.
Robert Scoble, for one, argues that a Porsche would be a Volvo if the company let its buyers decide the features. Says Arrington: "The bottom line is, when you listen to your users, you get vanilla. Feature creep. Boring. It takes a dictator to create the iPhone and change the course of an entire industry. Imagine …