Automotive News
Cadillac dealers will learn how to better treat their customers from the experts in catering to the whims of the well-heeled at the Ritz-Carlton hotel chain, Dave Guilford reports. The program, which will be rolled out in a series of upcoming regional meetings, will feature such tips walking a customer out to his or her car when it's raining, according to Cadillac marketing vp Don Butler. "It's simple," Butler said. "It's the things that don't cost a lot of money." The 10-year-old
Ritz-Carlton Leadership Center offers programs in areas such as …