Adweek, Forbes CMO Network
It was clearly the year of the mobile-device "app" but "like any new channel," Brian Morrissey writes in
Adweek, "efforts have been a hit-and-miss affair." He and Laurie Burkitt, writing in
Forbes CMO Network, agree that the most important feature that a branded app must possess -- and something that traditional marketing is not necessarily known for -- is "utility." "Gimmicks are fun, but brands ultimately need to create something people can use," Brandon Evans, managing partner and chief strategy officer of social media agency Mr. Youth, tells Burkitt. Two other must-have attributes, she reports, …