The ad features Twitter user John Lewis. John Lewis is also the name of one of the U.K.’s most popular retail chains. “Instead of just ignoring these tweets meant for the U.K. retailer, John Lewis, who is American and teaches computer science at Virginia Tech University, has spent a lot of time over the years regularly and politely (and sometimes hilariously) answering the tweets he receives that are meant for the retailer,” per Fast Company. Twitter created a video about the phenomenon.
Marks & Spencer has come under fire for a window display that some are calling “vomit inducing.” The display suggests women must have "fancy little knickers" while men must have “outfits to impress.” The British retailer said the displays were part of a wider campaign that featured a variety of “must-haves.” Someone who objected to the ad has altered the outside of the window so that it reads "full human rights.”
Politico Walmart, Union Pacific and Boston Scientific have all asked Sen. Cindy Hyde-Smith to return their campaign contributions after the Mississippi Republican came under fire for a racial slur. Hyde-Smith praised a supporter by saying, "If he invited me to a public hanging, I'd be on the front row." The politician said the statement was made in jest …
Lingerie brand ThirdLove has slammed its competitor Victoria’s Secret for its lack of inclusion via an ad in The New York Times. The riff began when, during an interview with Vogue about the brand’s annual fashion show, CMO Ed Razek said, “We’re nobody’s third love, we’re their first love.” ThirdLove is a five-year-old startup founded by former Google executive Heidi Zak. The Model Alliance, a model’s advocacy group, also put out a statement saying it was disappointed by Razek’s comments about trans and plus-size models, according to Fast Company.
"Maserati has not been hot for awhile, despite a brief glimmer of hope when the Maserati Levante crossover was introduced a couple of years ago," according to Jalopnik. It’s a problem Fiat Chrysler Automotive’s new chief executive officer Mike Manley claims was caused by an identity crisis, and now he wants to give the brand the focus it deserves, per Automotive News. "Management confused the brand’s identity, treating it like a side-lot to the revival of Alfa Romeo instead of like the flagship luxury brand it could be.”
Nissan Chairman Carlos Ghosn, one of the auto industry's most high-profile executives, has been arrested in Japan after an internal investigation revealed "significant acts of misconduct" over many years by him and another top executive, according to CNN. Nissan said in a statement
that it had been investigating Ghosn, a 40-year veteran of the auto industry, and Greg Kelly, another board member for months
following a whistleblower report. Kelly was also arrested. Ghosn is also chairman of Mitsubishi Motors, but likely will quickly be removed.
Nordstrom’s income last quarter took a hit due to an unexpected charge related to its store credit card even as its sales continued to increase. The one-time charge of $72 million, or 28 cents a share, was to refund customers whose delinquent credit-card accounts were mistakenly charged a too-high interest rate. The company estimates that less than 4% of Nordstrom cardholders will receive a cash refund or credit to outstanding balances, with most receiving less than $100, according to Chain Store Age.
A plan to thwart the dreaded robocall is about to emerge thanks to a join effort by government, telecom and computer experts. AT&T, Verizon, T-Mobile, Sprint have partnered with call-blocking and anti-spam partner companies to provide customers with increased protection. The FTC last year identified robocalling as the number-one consumer complaint category: More than 1.9 million complaints against the practice were filed during the first five months of 2017, according to USA Today.
Chase is rolling out tap-to-pay functionality across its Chase Visa card portfolio before the end of the year. And all Chase Visa credit cards, including all co-brand cards, will have tap-to-pay functionality by the first half of 2019. “Tapping to pay will help speed our customers through checkout with the ease and confidence of paying with Chase,” said Abeer Bhatia, president of card marketing, pricing and innovation for Chase card services.
Tinder, which has attracted several brands as in-app advertisers, is “uberizing” the app with a “swipe surge” feature. “Now when usage on the app spikes, such as during music festivals or spring break, Tinder will let users know, increasing their chances of making a match,” according to L.A. Biz. “The company said that during surges, activity can increase up to 15 times the normal rate.”