From social networking to movie-making, telecom companies pull out all the stops

We bring you the e-mail commandments

They may always be right, but that doesn't make them easy to deal with Customer service is more important than ever - now that any bozo can vent on Yelp or any number of other online forums. As consumers find more ways to publicly display dissatisfaction (aka rant), support models will have to keep up.

Anton Levy is a managing director at General Atlantic LLC, a global growth equity firm that has invested $1.5 billion in over 20 companies in the media and consumer sector since 1995.

It's something like the digital version of a telemarketer pawing through your trash (and then tailing you through the mall and following you around the supermarket) to see if you're likely to pick up the phone when he calls.

Think back a moment to this time last year. Joost was on many lips. But few people were talking about widgets, Facebook or 3D search.

Hyundai's new campaign strives to bang the dents out of a battered reputation

Grab your SEO team and a compass, because we're going in

A nuclear winter wouldn't be able to get gamers off their consoles and portables. If 2007 was the proving ground for casual gaming, 2008 is going to take this to the next level. Innovation in business models around casual games will make headlines in 2008.

Not all of 2008 will be rosy. Just take Sony. This once vaunted gadget-maker, which brought us everything from the transistor radio to the Walkman, is facing an almost unfathomable inability to get out of its own way.