• MARKETING: TRAVEL
    Bridging The Gap Between Travel Consumers And Marketers
    Understanding travel consumers and their purchasing process is certainly not a day at the beach for marketers. A travel consumer's journey is extremely complex due to a number of factors. First, it's important to consider the reasoning behind travel consumers' interests and behaviors and how they differ across devices. Are consumers researching upcoming trips to take soon or dreaming of a future "bucket list" journey? How long will it take them to actually book a trip? What devices are they using to research their options and what devices are they using to book travel? Travel marketers need to view the ...
  • MARKETING: TRAVEL
    Monitoring The Mouse
    It turns out that a mouse - at least a computer mouse - is not really quiet. Every time a human being moves it to get to someplace else on a screen, that human is telling us something about what they're thinking - and may ultimately be doing. For marketers, that could be crucial, according to a company called ContentSquare, a user experience analytics platform for websites and apps that deploys artificial intelligence to come up with its insights. It has almost 200 clients across multiple industries but with quite a few in travel, including Air France and Best Western.
  • MARKETING: TRAVEL
    Boutique Hotels Are Dead; Long Live Boutique Hotels
    In today's ever-changing landscape of hotels, we must recall the origin of "boutique" properties, and acknowledge the changes that have made for the new paradigm of what the term represents today.
  • MARKETING: TRAVEL
    How Content Can Help Hotels Compete With Vacation Rentals
    Travelers will mostly opt to experience their destinations as "the locals" do. In fact, myriad destination specific experiences are the main reason for leisure travel. It seems obvious, but hotels often miss that important detail. While hotels often craft polished, streamlined, inclusive and on-premise engagements for guests, it is off the beaten path where the magic is happening.