by Steve Smith on Sep 9, 2:54 PM
One m-commerce platform is seeing a majority of visits to its retailer sites coming from mobile. More important than raw visits is the increased comfort consumers have with using their devices more broadly across the path to purchase.
by Steve Smith on Sep 4, 4:14 PM
Toyota employed mobile location-aware targeting along with localized offers this past month that demonstrates how geo-fencing can combine with behavioral profiling in subtler ways.
by Laurie Sullivan on Sep 3, 6:21 AM
For marketing naysayer who continues to denounce the possibility of anyone wanting to steal company or client data, perhaps the most recent Apple iCloud hack will convince them otherwise. Granted, the hacker shared nude photo of Hollywood celebrities, rather than consumer data, but the event should serve as a reminder that cloud storage still isn't entirely secure. The technology is too new.
by Laurie Sullivan on Aug 27, 10:39 PM
A recent study from Google suggests new homeowners and those shopping for homes are a significant target market. While they're searching for a home, people will buy things they never knew existed or shopped for in the past, per the Google study. This phenomenon represents a trend that suggests big decisions can trigger smaller ones, not just in the immediate future, but for the long haul. The point is that the home-buying process presents an opportunity for consumer product brands, luxury retailers, financial services and other companies to build consumer relationships during this time.
by Steve Smith on Aug 26, 11:47 AM
There is tremendous opportunity for brands to help consumers quantify aspects of their everyday existence in ways that empower and enrich the customer.
by Laurie Sullivan on Aug 20, 11:18 AM
The two trends driving the partnership between Whitepages Pro, the company's directory enterprise division, and Twilio announced this week center on better customer satisfaction and personalized experiences. One part of this is faster call center results in much less time, along with call-tracking capabilities and the ability to verify the caller's identity.
by Steve Smith on Aug 19, 9:46 PM
Big themes at this week's Mobile Insider Summit? The new expectation of "instant"; the crying need for cross-screen tracking and seamless experiences; the role of mobile in the post-purchase experience.
by Laurie Sullivan on Aug 12, 10:26 PM
Some 93% of companies believe data is essential to their marketing success, but on average U.S. marketers believe 25% of the data they use to contact customers remains inaccurate. About 91% of companies suffer from common data errors, citing humans as the main cause. The stats from Experian Marketing Services go on and on, citing 84% of companies experience data challenges and 77% admit the errors affects their bottom line. The emails bounce back, the advertisements miss their target market, and the search ads get clicked on without seeing conversions. The most important point to remember marketers don't seem to …
by Steve Smith on Aug 12, 3:44 PM
CIOs and CMOs are talking and collaborating more than ever before, but not always in the same language. A new survey of both sets of executives shows that mobile is proving to be the real flash point in a still-uneasy relationship.
by Laurie Sullivan on Aug 7, 12:01 PM
Learning from the way consumers jump devices and media, BloomReach rolled out its Personalized Discovery Platform that uses Web and mobile data to make smarter recommendations. It learns from every consumer interaction to personalize content across channels and hardware.