I used to take the mundane -- daily, inconsequential social exchanges -- for granted. I no longer do.
If there was any doubt the attack on the Capitol was an organized military operation, audio logs put that debate to rest.
Of course it's not the platforms' fault. Nothing ever is -- nothing that could cause accountability, financial culpability, or regulation. And yet...
What was built originally as brand-building channel is quickly evolving into one of the most important performance channels available to marketers.
My formula for success: Positivity + Proactivity = Productivity.
I was surprised to see financial markets seemed to ignore what was happening in Washington last Wednesday, racking up a 1% gain.
When Twitter and others decided to ban Trump and his followers from posting on their platforms, they crossed the line and became publishers.
Should I wish for social media to go away and never come back? As tempting as that may sound, I don't think so.
Honestly conceived and professionally executed research is vastly more right than wrong, but nothing is perfect.
Consumer behavior is notoriously hard to change, but once changed, it tends to maintain itself until a disruption shakes it up again.