Here's my end-of-year performance review: I did OK on predictions about AI, data and voice-controlled assistants.

My recent column predicting that half of all jobs in the TV ad business will disappear over the next five years elicited strong responses.

You can inspire loyalty by telling a personal story. You want a community of users who are willing to share your brand with others.

The psychology is the paradox of choice playing out in streaming time -- the difference between what we say we do, and what we actually do.

Advertisers pay for mass audiences, and readers and viewers are increasingly moving to narrowcast relevant voices.

In 2007, Hugh MacLeod, aka Gapingvoid, coined Hugh's Law: "All online social networks eventually turn into a swampy mush of spam."

The sheriff's finally in town, y'all, ready to investigate ad fraud. Consider yourselves fortunate -- and cooperate.

From one marketer to another, let's talk about email frequency and recency.

500 million records were recently hacked from Marriott. There will probably be a bigger breach. There will definitely be a more painful breach.

Warriors are "professional, state-employed cyberwarriors and seasoned amateur guerrillas pursuing very well-defined objectives," says one analysis.