A new language is emerging online to address ambiguity in online communication: tone indicators.

Brand engagement on divisive political issues is fraught with risk. Do not pass go unless you are prepared for the consequences.

How Laura Davidson Public Relations helped three clients -- a tour operator, a hotel, and a destination -- weather the storm.

When the pandemic struck, digital was forced to grow up fast and begin to deliver on the promises it's been making for decades.

English-language-first family members often wield tremendous influence over purchases made by Spanish-language-first loved ones.

Some stand-out tactics worked well for candidates and are worthy of emulation, while others have no place in business.

This is the time to increase spending to capture greater market share, build customer loyalty, and aggressively supplant your competition.

For example, use social media to direct consumers to retailers who have inventory of your products.

Consumers now demand-and deserve-transparent relationships with brands.

Loyalty programs as we know them need to be reimagined, so they can deliver greater value to a brand in the short and long term.